How to Resolve HP Printer Cannot Connect to Web Services?

HP printer provides Web Services so you can print remotely via the internet. However, in some instances, your HP printer cannot connect to Web Services. This may happen due to a weak internet connection or incorrect settings.

If you are going through such problems, this guide will help you to troubleshoot errors so you can connect your HP printer to Web Services.

Method 1: Ensure Your Printer Supports Web Services

One of the main reasons HP printer cannot connect to Web Services is that your printer might not support this functionality. Therefore, one should check if there is any Web Services icon on the printer.

  • Turn on your printer.
  • Locate the ePrint or Web Services icon on the printer control panel.

If you don’t find any icon referring to Web Services, it indicates your printer machine does not support this function. Hence, you bumped into HP Web Services not working error. Consider upgrading your printer if you want to use Web Services.

Method 2: Enable HP Web Services from EWS

If your HP printer model supports web-connecting printing services yet your printer cannot connect to Web Services, it indicates the feature is probably not enabled. Make sure you enable Web Services on HP printer from the Embedded Web Server (EWS).

  • Launch the Advanced Settings (EWS) by using any of the following ways:
    • Access EWS through the HP Smart app.
    • Enter the printer IP address in the address bar of your internet browser.
  • Depending on what screen displays, you can mention the details:
    • If the Website Security Certificate window displays, hit the Continue button to visit the printer homepage.
    • If the Login window displays, enter the username and password.
  • Click the Web Services option from the Advanced Settings or homepage.
  • Then, hit the Turn On, Enable, or Continue option.

Method 3: Restart All the Devices

HP printer Web Services not working error can be resolved easily by restarting your printer, computer, and router. Make sure, you remove Ethernet or USB cables from your printer if connecting your printer wirelessly. Follow these steps in sequence:

  • Turn off your printer.
  • Disconnect the Ethernet cable or USB cable from your HP printer to avoid interruptions when connecting to the wireless network and Web Services.
  • Remove all the power cables from your WiFi router. Then, wait for 15 seconds before you reconnect the cables. After reconnecting the cables, check the status of the lights to confirm the connection.
  • Then, restart your computer.
  • Power on your printer.

Method 4: Examine the Connection

A weak network may also cause trouble for HP printer Web Services. Whether you use a wired (Ethernet) or wireless connection, do check the status of the connection and make sure it is working properly with your HP printer.

Inspect the WiFi Network Connection

  • Make sure there is no USB cable connected to your HP printer. Using the printer with USB will not allow your printer to connect to the Web Services.
  • Also, make sure you meet the requirements mentioned in the router documentation and support website (e.g. router band).
  • Do not connect your printer with public networks such as hotels or school networks.
  • Open the Settings or Wireless Network option to enable the Wireless feature. Also, make sure the Wireless icon is displaying solid blue color light.
  • Check the connection status or the network name on your Windows Taskbar.

Inspect the Wired (Ethernet) Connection

  • Since using the printer with USB will not allow your printer to connect to the Web Services. Thus, you have to ensure there is no USB cable connected to your HP printer.
  • Make sure the Ethernet cable is connected properly to the Ethernet port on the printer and router. As a confirmation, you will see blinking orange light and steady green light once the cables are properly connected.
  • Check the connection status or the network name on your Windows Taskbar.

In case you are connected to the incorrect network, disconnect that connection and connect it with yours. Make sure the signal strength is strong. Move away the devices from your printer that emit radio signals. Put closer your printer and router.

Method 5: Check the Internet Proxy Settings

If you are facing the HP Web Services not connecting error, you should check the proxy settings of Web Services and update it if required. Perform the following steps to examine internet proxy settings on Windows and Mac:

Examine Internet Proxy Settings on Windows

  • Access Internet Options.
  • Go to the Connections tab when Internet Properties windows displays.
  • Then, select your network.
  • Now, click on the Settings option. This will open your proxy settings.
  • When the Proxy Server section opens, search for the values provided in the Port and Address fields. Make sure you note down these details.
  • Launch the Advanced Settings (EWS) by using any of the following ways:
    • Access EWS through the HP Smart app.
    • Enter the printer IP address in the address bar of your internet browser.
  • Move to the Web Services tab from the EWS.
  • Then, click on the Proxy Settings.
  • Type in the port or address you noted down earlier.
  • Press the Apply button.

Examine Internet Proxy Settings on Mac

  • Click System Preferences.
  • Press the Network button.
  • Switch to the Advanced option.
  • Go to the Proxies tab.
  • Select the proxy.
  • Write down the values of the Port or Address for the proxy server connection.
  • Launch the Advanced Settings (EWS) by using any of the following ways:
    • Access EWS through the HP Smart app.
    • Enter the printer IP address in the address bar of your internet browser.
  • Move to the Web Services tab from the EWS.
  • Then, click on the Proxy Settings.
  • Type in the port or address you noted down earlier.
  • Press the Apply button.

Method 6: Reset to Factory Default Settings

Wrong printer settings bring unexpected issues. As a result, your HP printer cannot connect to Web Services. In that case, you can simply reset your printer to the factory default settings.

  • Go to the printer’s control panel.
  • Select the Setup icon.
  • Then, switch to the Printer Maintenance option.
  • Select the Restore button.
  • Tao on Restore Factory Defaults.
  • Select Continue when you get a confirmation pop-up.

Method 7: Updating Printer Firmware If HP Printer Cannot Connect to Web Services

HP often releases new updates for the firmware versions. Make you check if there is any new update available for your printer firmware. If available, download the updates to support additional features and avoid errors. By accessing the printer control panel or HP Smart app, you can update the printer firmware.

Besides printer firmware, don’t forget to update the router firmware. Old or damaged firmware may cause security issues and affect performance. If your HP printer cannot connect to server, update the router firmware to avoid errors.

In Brief

Wrong printer settings, outdated firmware, and weak network connection are the reasons that your HP printer cannot connect to Web Services. By applying the correct settings, you can easily connect to your web-connected printing services.

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